Service Terms & Policies

Service Terms & Policies

At Lima Computer, we believe in honest, transparent service. Please review our standard service policies below. These terms help ensure clear communication and fairness for both our customers and technicians.

1. Diagnostic Fee

A diagnostic fee of $23.40 applies to all service evaluations. This fee covers the time spent testing, troubleshooting, and determining the cause of your device issue.
If you choose to have Lima Computer complete the repair, the diagnostic fee will be waived.

2. Repair Approval

All repair work must be approved by the customer before parts are ordered or service begins. Approval may be given in writing, verbally, or by text message. Once approval is received, the repair process and parts order will begin immediately.

3. Parts Policy

When parts are ordered for an approved repair, they are considered a commitment to service.
If a customer decides not to proceed with the repair after the part has been ordered or before it arrives, a 20% restocking fee will apply to cover supplier and processing costs.

4. Repair Completion & Pickup

Customers will be notified as soon as repairs are completed.
To keep our workflow efficient and shop space available, we ask that all repaired devices be picked up within 10 days of completion.
After 10 days, a daily storage fee may apply, and after 13 days, devices may be considered abandoned and disposed of per Ohio law and store policy.

5. Abandoned Devices

Devices left beyond the 13-day period without communication or pickup arrangement will be considered abandoned property. Lima Computer is not responsible for the storage, data, or return of abandoned devices. Disposal or recycling fees may apply.

6. Warranty

Repairs performed by Lima Computer include a 30-day limited service warranty covering workmanship on the specific issue repaired. This warranty does not cover new or unrelated issues, physical damage, software corruption, or virus/malware infections occurring after service.

7. Payment

Payment is due upon completion of service unless otherwise agreed in writing.
We accept cash, credit/debit cards, and checks.

8. Data Responsibility

While every effort is made to preserve customer data, Lima Computer is not responsible for data loss during diagnostic or repair procedures. Customers are encouraged to back up important data before service whenever possible.

9. Communication

We communicate repair status and approvals through your preferred method — phone, text, or email. Please ensure your contact information is accurate and that messages from Lima Computer are not blocked or filtered.

Our Commitment

We take pride in providing professional repairs, fair pricing, and clear communication. Thank you for choosing Lima Computer, your trusted local electronics and computer repair center in Lima, Ohio.