FREQUENTLY ASKED QUESTIONS

 When you bring your computer to our shop for repairs, you can rest assured that you'll only pay a flat rate of $50.00, plus any necessary parts. Whether it's virus removal, software issues or other problems, our team of experts will work diligently to resolve the issue, without any additional hourly charges. We understand that computer problems can be time-consuming to fix, but we believe in providing fair and transparent pricing, so you never have to worry about hidden costs.

Our flat rate fee of $50.00 also applies to virus removal, which can take hours to complete. We'll work tirelessly to ensure your device is free of malware and other threats, without any additional costs. The same goes for software issues, which can also require extensive work to resolve.

With our flat-rate pricing, you can trust that you'll always know the cost of the service upfront, and can feel comfortable bringing your device to us for repairs.

  "Absolutely, we do offer On-Site and business service at an additional cost. For On-Site service, we charge a rate of $90.00 for the first hour and $20.00 for each additional quarter hour, plus any necessary parts. This allows us to provide you with the convenience of having a technician come to your location, without compromising on the quality of service we provide." 

Printer repairs for On-Site service is $110.00 for the first hour and $20.00 for each additional quarter hour + parts if needed. In-Shop repairs are $75.00 flat fee + parts if needed. 

If you decide not to have the printer repaired our estimate is $45.00 for our time of disassembling and reassembling for In-Shop service. 

  "Yes, we stand behind the quality of our service and offer a 30-day guarantee for most repairs. However, for virus removal or software-related issues, we cannot guarantee that you will not encounter another computer virus in the future or software-related issues. We will ensure that your antivirus program is up-to-date and provide ongoing support to prevent future infections." 

We are now a Licensed reseller for MALWAREBYTES Anti Virus protection software. Save $$ by purchasing your Anti Virus protection software from Lima Computer today. Give us a call.

  We understand that sometimes repairs may not be the best course of action. If you decide not to proceed with any repairs, we do charge a diagnostic fee of $23.40 to cover the time and resources spent evaluating and diagnosing your computer issue. This fee ensures that we can continue to provide top-notch service to our customers."  

  "Yes, we accept credit cards. We understand the convenience of using credit cards for payment and we are pleased to accept all major credit cards including Visa, MasterCard, American Express, and Discover. This allows for a seamless and efficient transaction process for our customers. Additionally, we also accept Debit cards, personal checks, and cash. We strive to provide our customers with a variety of payment options to choose from." 

Please NOTE: We do charge a 4% fee for credit card transactions.

   "Yes, we understand the need to dispose of old or non-working computers and flat-screen monitors. We are happy to take them off your hands at no cost to you. We will even provide a  pickup service for your convenience. However, please note that these items will not be accepted in trade for the $23.40 diagnosis fee for the computer service. The fee will still need to be paid separately."